Tel: 020 8961 3612

Further Information for Patients | Osteopaths in Queens Park and Notting Hill

Pre-screening ahead of your appointment

A telephone triage will be carried out to determine whether it is safe and appropriate for you to attend a face-to-face consultation.  A virtual consultation may be offered in the first instance, either if it is not deemed safe for you to attend the clinic, or it is considered that sufficient support can be provided via a telehealth consultation.

Pre-screens will be carried out by phone either the day before your appointment or on the day of the appointment if the appointment is made at short notice. Appointments for the same day will only be able to be booked by phone currently to ensure that a pre-screen can be carried out.

The purpose of the pre-screen call is to:

  • Determine whether a face to face consultation or a telehealth consultation is appropriate
  • Screen for any symptoms of COVID 19 (e.g. high temperature or a new, persistent cough) in the last 7 days?
  • Screen for extremely clinically vulnerable patients, including those with: diabetes, those with asthma taking daily medication, autoimmune compromise or on autoimmune medication, some heart conditions, COPD.
  • Screen for additional respiratory symptoms or conditions e.g. hay fever, asthmas etc
  • Screen to see if a member of your household had/has symptoms of COVID-19 or are in a high-risk category i.e. shielded as considered extremely clinically vulnerable? 
  • To ascertain whether you have been in contact with someone with suspected/confirmed COVID-19 in last 14 days?

“Need to know” ahead of your appointment

It is important that patients are aware of, and follow, the processes listed below. These will be attached to your appointment confirmation email.

  • Please arrive at the time of your appointment only (not early)
  • Please bring minimal possessions with you.
  • Inform me if you are intending to bring a chaperone, as they will be subject to a pre-screen call if they need to enter the premises with you.
  • Chaperones will be asked to wait in their care or return to collect the patient, unless circumstances are such that they need to be present int he treatment room (they accompanying a minor, or need to translate, for example)
  • Avoid touching the gate or door on entering into the building and then clinic room
  • Once in the treatment room, please use the hand sanitiser provided, having deposited any bags or possessions being carried under/by chair.
  • Before leaving the clinic room use hand sanitiser again.
  • Inform me if they experience symptoms of COVID-19 within 2/3 days of visiting the clinic.